Shipping and Handling:
Please be sure to enter your address details carefully as Westbrook accepts no responsibility for parcels that are lost or stolen due to being delivered to the wrong property.
Someone 18+ must be home to receive the wine. If you will not be home, please tick the box and leave specific delivery instructions for the courier to follow. Westbrook will not be liable for any lost or stolen goods that are shown to have been delivered by the courier tracking.
All goods are carefully packed. Should you find that the goods have been damaged in transit, please contact us ASAP so that we may arrange replacement stock.
For purchases made in NZ, our shipping prices apply to the North Island only. We can ship to the South Island by prior arrangement. For purchases made via our international store, shipping prices include door-to-door delivery and all relevant charges.
Cancellation: If you wish to cancel your purchase please advise us as soon as possible to avoid the parcel being processed and sent out for delivery, thereby incurring outgoing and return freight charges. We will refund your purchase less any sunk costs such as freight and handling charges.
Delivery: If there are any delays with your parcel leaving the winery we will let you know at the time of purchase.Please allow 2-4 days for North Island delivery.
NZ customers will automatically receive an email with a tracking number. If your parcel is taking longer than you think it should please trace it’s whereabouts using the tracking number. If you continue to experience any difficulty with this process, please forward the email with your tracking number to info@westbrook.co.nz and we will follow up with the courier company.
Delivery: If there are any delays with your parcel leaving the winery we will let you know at the time of purchase. Please allow 2-4 days for North Island delivery. Please note that if you have ordered multiple items, while your items will all be dispatched on the same day, they may be delivered on different days.
NZ customers will automatically receive an email with a tracking number. If your parcel is taking longer than you think it should please trace it’s whereabouts using the tracking number. If you continue to experience any difficulty with this process, please forward the email with your tracking number to info@westbrook.co.nz and we will follow up with the courier company.
If there are multiple shipments and if delivery is to be delayed, we will notify the cardholder of the delay and they have the option to cancel the order and to obtain a refund.
Product Availability
All products are sold subject to availability. Promotional items may be limited. We will do our best to keep stock as up to date as possible but will not be responsible for our inability to supply products if they have sold out.